How may we be of help?

How do I book an experience?

Go to the USE YOUR BOX page.

Enter your Pass ID and your Pass Security Code. This will give you access to all the experiences available within your box. Then just follow the prompts! Easy isn’t it?

 

Shipping Information:

  • Express is next business day delivery as long as the order is placed before 12pm.
  • Standard is 2-3 business day delivery
  • Deliveries near Melbourne, Sydney and Brisbane are day of – depending on stock and availability

I have booked an experience can I change my mind and swap for another experience?

It depends on the cancellation policy of the partner you booked the experience with. The first step is contacting the Experience Partner. Some partners may not always offer cancellations, but will allow you to change your booking date. Other partners will easily accommodate cancellations. Once the Partner has cancelled your booking on our booking platform, you will be notified via email and will be able to use your Pass to book another experience. For any further questions, please contact our Customer Care team at letstalk@bananalab.com.au.

Can I exchange or upgrade my Experience Gift Box for a different one?

Yes, if you would like to upgrade your BananaLab Experience Gift Box please contact our Customer Care team at letstalk@bananalab.com.au  with your Pass ID and Pass security code. You will be required to pay the difference (if any) and we will then either update your existing pass or send you a new e-box. This will allow you to access all experiences included in your new box on our website.

What should I do if I haven’t received my order?

You should normally receive your order within 1-5 business days depending on your postcode and shipping option. You can also track your parcel using the Tracking number you have received via email. There may be some delays due to COVID-19. Feel free to contact our Customer Care team at letstalk@bananalab.com.au if you need any further assistance.

I’ve lost my pass – what do I do?

If you’ve lost your pass, please contact us at letstalk@bananalab.com.au. We will do our best to try to help and recover your Pass ID and Pass Security Code.

Note: If your Box was not purchased on our website www.bananalab.com.au, a receipt will be required.

What should I do if the experience I want to book is for one person, but I wish to add extra people?
Please contact our Customer Care team at letstalk@bananalab.com.au and we will assist.
Do I have to pay the Experience Partner extra to access my experience?

No, all of our experiences are fully pre-paid. In some rare cases, a fully refundable deposit may be required but you don’t have to add anything to enjoy your experience.

There is only a limited number of experiences around me, will this change?

Yes, we are always adding new experiences. The longer you wait, the more experiences you’ll be able to access.

How many experiences can I select?

Your voucher allows you to select one experience. Choosing is the hardest part. All the experiences in the box have the same value.

I received a Him / Her box purchased in a retail store, is it the same as the ones sold on BananaLab’s website?

The HIM and HER boxes sold in retail stores are the equivalent of the His Bucket List and Her Bucket List sold on our website. Both offer access to the same set of amazing experiences, only the packaging has changed.

I would like to offer boxes to my Clients, do you have offers for businesses?

For all B2B enquiries, please contact our team at hello@bananalab.com.au.

I would like to offer boxes to my Employees, do you have offers for business?

For any Business-related enquiries, please contact our Business team at B2B@bananalab.com.au.

As a business, can I add my logo on your Experience Gift boxes?

Yes, our Experience Gift Boxes are fully customisable, please contact our Business team at B2B@bananalab.com.au.

There is an experience listed in the booklet but I can’t find on the website, can I still book it?

As our offer is dynamic, some experiences listed in our booklets may no longer be accessible when you would like to book. Our team is committed in doing their best to replace such experiences with equivalent ones. For any question, feel free to contact our Customer Care team at letstalk@bananalab.com.au.

What experiences are available in Victoria?

Go to the Experiences in Victoria page.

What experiences are available in Queensland?

Go to the Experiences in Queensland page.

What experiences are available in New South Wales?

Go to the Experiences in New South Wales page.

What experiences are available in South Australia?

Go to the Experiences in South Australia page.

What experiences are available in Western Australia?

Go to the Experiences in Western Australia page.

What experiences are available in Tasmania?

Go to the Experiences in Tasmania page.

What experiences are available in Northern Territory?

Go to the Experiences in Northern Territory page.

What experiences are available in Australian Capital Territory?

Go to the Experiences in Australian Capital Territory page.